Return & Refunds

Online Return Policy

If you are not 100% satisfied with your online purchase, you can return or exchange your item(s) within 14 days of purchase. No returns or exchanges will be accepted after 14 days from the original date of purchase. All returns and exchanges must be made through Portabellastores.com by mail. 

 

Online orders will not be accepted at any of our store locations. All returns and exchanges must be accompanied by the original receipt.

All returned items must be in their original condition with tags attached and in their original packaging. No returns are accepted on worn or tailored items. 

Any refunds will be made in the original form of payment. 

All sales of Gift cards and e-gift certificates and items marked as sale are final. FINAL SALE items cannot be returned for refunds, credit, or exchanges.

Returns that do not meet our policy will not be processed and will be sent back to customer. 

We are here to help! If you happen to have any questions in regards our policy or feedback, Contact us via email at service@portabellastores.com with your questions regarding online merchandise, orders, or returns.